If you are running a cleaning company, you need to retain your consumers. You need the satisfy them with your work quality. If you satisfy your customers, it will work as an organic branding, and you will get more consumers and retain your old clients. So here are some vital steps to keep your customer happy. Hope you can use the tips wisely.
Show Up on Time
Customer satisfaction is the main source behind any successful cleaning business. How can you ensure that you provide your clients with the best service possible? One way to do this is to ensure that your clients know when to expect you. Here are some steps for making your customers happy and keeping them coming back:
- don’t be late
- don’t overbook
- try to show up at least fifteen minutes early
- be consistent
Be Professional
Being professional has its benefits, and it’s even more necessary when you’re running a business. Come on, people! You’re not just cleaning the house of some stranger you met at the bar the other day. So this is why you need to be extra careful with your actions.
You are responsible for reassigning tasks or training someone to do what you do for your customers. It can be very difficult for your customers if you don’t show up one day without any notice or excuse and leave them hanging in an awkward situation. If they were to look up ‘professional’ in a dictionary, they would see that it states that being professional means being able to take responsibility for their job and the ability to step up when needed! Don’t let them down!
Be Polite and Respectful
You need to respect your customers and consider them as important, whether new or old. To make sure that you show your customers that you respect them, the following is a list of things you should do:
- Welcome the customer with a smile and be polite to him/her when he/she calls, visits you in person, or through any other form of communication.
- Never curse or scream at customers no matter how angry they get because they will feel disrespected.
- Listen carefully to what the customer has to say without interrupting him/her.
You can show that you respect your customers by respecting their privacy, for example, by not asking for their personal information unless it is required for work purposes to keep their records confidential and safe from unauthorized access.
Don’t Act in front of your Customers.
- Don’t throw away items that aren’t meant for the garbage: Throwing away something easy to miss is one thing, but sometimes you’ll find some peculiar stuff in a trashcan. Please do not sell these items to other people, keep them for yourself, or try to sell your customer any related services based on what you find in their trash can.
- Don’t act unprofessionally: If you’re going through the trouble of cleaning up after someone else and earning money, there’s no reason to act like a mess yourself. People will often be less forgiving of common mistakes—such as the occasional broken glass—if they feel more serious personal issues are at play.
Take Feedback Seriously
Whether it’s a customer requesting a different cleaning method or voicing dissatisfaction with the results of your previous visit, customers will always give their opinions. You need to listen carefully to their feedback and respond appropriately.
If a customer asks for you to use something other than your normal cleaning products, such as if they have just installed a new carpet and want you to use the manufacturer’s recommended chemicals, then make sure you respect the customer’s wishes. If it is not possible to accommodate their request, make suggestions on how you can meet in the middle so that you both get what is needed.
For example, if a customer complains about the time it takes for your company to clean their property, respond by explaining how long each cleaning task takes. Please give them a clearer idea of how much time they can reasonably expect from your services. Then ask them what they think would be suitable before making changes based on their input.
If there are problems after each appointment—such as if areas are still dirty or equipment was damaged—investigate and report back to the client by phone or email within 24 hours of receiving this information. Make things right by offering free services or discounts above and beyond what they already paid for until they’re satisfied with the results; this will go a long way toward developing trust between you and customers, leading to long-term relationships.
Create a great experience for your clients
Creating and maintaining a clientele is the difference between surviving and thriving for a cleaning company. Whether you are just starting or have been in business for a while, there are some steps all cleaners should take to ensure their clients stay loyal to them.
- Give your customers a reason to be loyal. If you want your customers to be loyal, you need to give them a good satisfying reason. When they switch from one cleaner to another, it’s usually because of price or quality issues.
- Understand why clients are loyal and become an expert on cleaning their home or office space the way they want it cleaned each time. Once you understand what makes them tick, it becomes easier for you to provide this service in ways that make them feel valued and at ease with choosing your services over others available in the market like yours (price point being equal).
- Create great experiences for your clients. The best way to keep customers is through consistent great experiences—and not just by providing reliable cleaning service every time but also by engaging with them as people when they come into contact with our employees outside of work hours too.
- Show appreciation when they refer other potential new business ventures your way; this will help build rapport among existing relationship partners and further cement ties through word-of-mouth marketing efforts that often lead back around again down the road after someone else has been referred via the internet searches/social media platforms like Facebook etc., so don’t forget about those opportunities either because they’re valuable forms too.
Conclusion
Maintain the highest standards for cleaning and safety, train your staff to correct procedures, and keep a close eye on quality control. Use best practices for products and tools and follow written instructions for consistency. You can beat your competitors if you use these tips and satisfy them with your cleaning service.
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